Overview Free Chat Service For Your Website
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Free Chat Service For Your Website
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, accessible from the app’s sidebar — there territory each of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their data — this convenient little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors section, informing us about all the folks on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Free Chat Service For Your Website
A nice addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
In terms of the design, The entire site looks very nice and that I can even say that UX does not lack in that department. There’s one thing which confused me when I had been on the primary site I clicked on the chat window three days, until I understood that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re searching for a standard live chat solution, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and supplying different programs with a larger selection of attributes To satisfy their future clients. Free Chat Service For Your Website