Intro Free Chat Service For Your Website
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat which can be found on your own site is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Free Chat Service For Your Website
The Live chat app itself is much more involved than your average client. You’ll be able to see each of those visitors that are on your site at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of this information will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are attracted to a site which seems somewhat old fashioned. It looks like it’s full of ads, but it is just a website version of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between agents. Another agent can follow-up the case and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Free Chat Service For Your Website
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any character too. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer support on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the ideal alternative or each the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion is to provide this program a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from that point. Free Chat Service For Your Website