Background Free Chat Service For Your Website
There is no reason live chat should not be easy. Free Chat Service For Your Website
It is all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses provide instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let’s have a deeper look into the live chat platform to know who it is ideal for and all of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is simple to set up and navigate due to its user-friendly interface. They also like how the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a positive review of Chat on G2 Crowd stated that they were in a position to convince customers to commit to a buy within moments of communication via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you have the capability to view which users are surfing your site in real-time. So if someone is looking at a pair of sneakers you sell on your site, you understand exactly what to start speaking about, and you even have the instruments for creating canned answers for specific components of your website. Free Chat Service For Your Website
The obvious beginning to this review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (where the chats arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and following the dialog. Feel free to modify about colours, set causes for as soon as the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default stylings (which is fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d like to manage live chats while on the move. By way of example, if you have to leave the office but still wish to give the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually executing the chats, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer service is continually managed, since it functions like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is full of information on how to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page offers you an notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email service in-app and about the website for many programs. Free Chat Service For Your Website
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the provider delivers a strong free plan that you can continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything from the former plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the system, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we share with you a few answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for customers that are not pleased with their services. Read the following directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it is essential that the program integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large aid teams. Free Chat Service For Your Website