Intro Free Chat Service
There is no motive live chat should not be simple. Free Chat Service
It is about connecting with your clients and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more prospects.
You are not likely to find anything mad with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat system to understand who it is ideal for and which of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive ratings. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd said they have been able to persuade customers to commit to a buy within moments of communicating through the program. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you may track your traffic. For example, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your website in real-time. So if someone is looking at a pair of shoes you sell on your website, you understand exactly what to begin talking about, and you have the tools for making canned answers for specific parts of your website. Free Chat Service
The obvious beginning to this review is that the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees all of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and after the conversation. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to handle live chats while on the go. For instance, if you need to leave the office but still wish to provide the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer support is constantly handled, as it functions like texting from the cell phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is filled with information about how to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email service in-app and on the web site for all programs. Free Chat Service
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics you don’t get together with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, per one day chat history and native cellular apps.
Starter — For $20 a month you get support for two users, two websites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five websites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this article, we discuss with you a few responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is essential that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big support groups. Free Chat Service