Why Select Crisp? Free Chat Sites
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Free Chat Sites
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had this attribute, a few at higher price tagsothers together with a badly executed search feature, and so the background was not available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we actually wish to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblok, we don’t want to limit the consumer to the usage of the system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we like to send specific mails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s simple and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one account for the entire group (which is cheap with the majority of options ), or you could go for a single seat for every team member. Since we want to have this personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid program contrary to the majority of the high tier programs to see the way the cost scales again. The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Free Chat Sites
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources already – so we focused on how they work and perform together with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users using a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade programs and attribute together with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those attribute we did not need but would have to pay for. We’re glad to say that we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the same experience with other live chats too, but the price combined with the feature set Crisp does offer, we would and do recommend it to all clients who are looking for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. If you have a question or want to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Free Chat Sites