Introduction Free Chat Sites
There’s no reason live chat should not be simple. Free Chat Sites
It’s all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses provide instant replies and convert more prospects.
You are not likely to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers fast.
So let us take a deeper look into the live chat platform to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it has generally favorable ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the app is easy to set up and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were in a position to convince customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He clarified that making it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can track your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your site in real-time. So if someone is considering a pair of sneakers you sell on your site, you know precisely what to start talking about, and you have the instruments for making canned responses for specific components of your website. Free Chat Sites
The obvious beginning to this particular review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees all the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the talks come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like before, during and following the conversation. Don’t hesitate to modify about colours, set triggers for as soon as the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You have the chance to go with the default option stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would love to handle live chats while on the move. For instance, if you need to leave the office but still wish to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the cellular programs. You have settings for actually carrying out the chats, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is constantly handled, as it works just like texting from the phone.
The reporting is one of the strongest sections of Chat, since it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions about your employees or to determine which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you will discover for live chat. For instance, a blog is supplied for reading about updates and suggestions, while the Guides page is filled with advice about how to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you a good idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are potential and they also offer email service in-app and about the website for many programs. Free Chat Sites
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider offers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features that you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, a one day chat history and native cellular programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you receive everything out of the previous plan and service for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we share with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read these directions to learn the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the software integrates with other applications your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large aid teams. Free Chat Sites