Why Select Crisp? Free Chat Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Free Chat Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers combined with a poorly executed search feature, therefore the history was not accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can not restrict on the connections we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They believe the same way we do in Storyblokwe don’t want to limit the consumer to the use of this machine (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live chats provide. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of options ), or you might go for a single seat for each team member. Since we like to have that personal approach to our customers the notion of using one account for the entire group was dropped instantly. We’ve started to compare the very first paid plan contrary to most of the high tier programs to observe the way the price scales . The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was great for testing. Free Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they work and function together with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we compared the lower grade programs and feature with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those feature we did not need but might need to pay for. We are pleased to say we believe we have the best fit for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you need to find your own best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all clients that are looking for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you’ve got a question or wish to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or talk to us with Crisp! Free Chat Software