Why choose Crisp? Free Chat Support For Website
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your business and startup too. You will know how to compare live talks and that metrics could be important for you too. Free Chat Support For Website
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. Our choice was clear at that moment: we had to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we tried had that feature, some at higher price tagsothers combined with a badly executed search feature, and so the history wasn’t available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really want to make contact with all of them. Unlimited contacts was exactly what we were looking for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do in Storyblok, we do not want to restrict the consumer to the use of this machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent chairs is rather Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which can be cheap with the majority of solutions), or you could go for a single seat for each team member. Since we like to have that personal approach to our customers the idea of using one account for the entire group was dropped immediately. We’ve started to compare the very first paid program contrary to the majority of the high tier plans to see how the price scales . The greatest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Free Chat Support For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they operate and function together with Slack. We analyzed some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we compared the lower grade plans and attribute with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those attribute we didn’t need but might need to pay for. We’re pleased to say we think we have the best fit for us, maybe it will fit as nicely for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of clients who are looking for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. If you’ve got a question or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Free Chat Support For Website