Introduction Free Chat Support For Website
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of the tool, and having live chat available on your site is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Free Chat Support For Website
The Live chat program itself is much more involved than your normal customer. You will have the ability to observe each of the visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their local time, working system and a whole lot more. While some of this info will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site which looks a little old fashioned. It seems like it is full of ads, except it’s only a site version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps which you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between representatives. Another agent can follow the situation and reply within minutes. It is useful when an agent does not possess the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Free Chat Support For Website
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is the best alternative or all of the plans. They offer 3 plans — little company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you might find there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Free Chat Support For Website