Introduction Free Chat System
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Free Chat System
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, available from the app’s sidebar — there land each the incoming requests from the clients. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little feature is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about all the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Free Chat System
A nice addition that they Provide is what they call a Callback attribute. What it does is that people can leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on mobile, they will surely find it rather convenient.
In case that is not enough, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports that monitor the quality of your customer services.
Concerning the design, The whole website looks very nice and that I may also say that UX doesn’t lack in that section. There is one thing that confused me though: when I had been on the main website, I clicked on the conversation window three times, until I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a basic live chat solution, it actually does come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they provide, and I think They’ll be scaling and providing different plans with a wider selection of features To meet their future customers. Free Chat System