Why Select Crisp? Free Chat Tool
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup too. You may understand how to compare live talks and that metrics might be important for you also. Free Chat Tool
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live talks we attempted had this feature, some at higher price tagsothers together with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can not limit on the contacts we make because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do at Storyblokwe do not want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in all solutions we tested and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live chats provide. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to particular target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Interesting, it’s something that you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you could go for a single seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We have started to compare the first paid program contrary to the majority of the high tier plans to see the way the cost scales . The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for testing. Free Chat Tool
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier programs and feature together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those attribute we did not need but would have to pay for. We’re glad to state we think we got the best match for us, perhaps it will fit as well for you. We found the listing of 8 facets above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers that are looking for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you’ve got a query or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Free Chat Tool