Background Free Chat Tool
There’s no reason live chat should not be simple. Free Chat Tool
It is about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface with tools which are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small businesses provide instant replies and convert more leads.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat system to know who it is ideal for and which of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally positive evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd said they were in a position to persuade customers to commit to a buy within moments of communication through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the ideal time depends on how well you may track your visitors. For example, if you’re sitting on the Chat backend you’ve got the ability to see which users are surfing your site in real-time. So if somebody is considering a pair of shoes you sell on your site, you know exactly what to begin talking about, and you have the instruments for making canned answers for specific components of your site. Free Chat Tool
The obvious start to this review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees each the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks come in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like prior to, during and after the dialog. Feel free to change around colors, set triggers for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the move. By way of example, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer support is constantly handled, as it functions just like texting from the cell phone.
The coverage is one of the strongest sections of Chat, since it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other solutions you’ll find for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is full of advice on the best way best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page offers you an idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also offer email support in-app and on the web site for all plans. Free Chat Tool
Pure Chat doesn’t have a free trial. But you do not want one at all, since the company delivers a strong free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats each month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and service for ten consumers, five sites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read the following directions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and small operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big support groups. Free Chat Tool