Why Select Crisp? Free Chat Website
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your company and startup as well. You may know how to compare live chats and which metrics could be important for you too. Free Chat Website
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, a few at higher price tags, others together with a poorly implemented search feature, and so the background was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we actually wish to make contact with all of them. Endless contacts was what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They believe the same way we do in Storyblok, we don’t wish to limit the consumer to the use of this machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is kinda Interesting, it is something that you can control. You could choose 1 account for the whole group (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program against the majority of the high tier plans to see how the price scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Free Chat Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we focused on how they work and function together with Slack. We tested some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we contrasted the lower tier programs and attribute together with the maximum tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those attribute we did not need but might have to pay for. We are glad to state we believe we have the very best fit for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all customers that are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. If you’ve got a question or want to inform us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Free Chat Website