Overview Free Chat Website Maker
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Free Chat Website Maker
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many measures are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their information — this convenient little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about each of the people on our website.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Free Chat Website Maker
A nice addition that they Provide is what they call a Callback feature. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the quality of your customer services.
Concerning the Plan, The entire site looks really nice and that I may also say that UX doesn’t lack in that department. There’s one thing which confused me though: when I was on the primary websiteI clicked on the conversation window three times, until I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat option, it truly does come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and providing different programs using a wider selection of features To meet their future customers. Free Chat Website Maker