Why choose Crisp? Free Chat Widget For Website
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the perfect choice for your company and startup as well. You may understand how to compare live chats and which metrics could be significant for you too. Free Chat Widget For Website
How was that decision made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tagsothers together with a badly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we make because we really want to make contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They think the same way we do in Storyblok, we do not wish to restrict the user to the usage of this system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most solutions we tested and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. So we like to send specific emails to specific target groups and : we really like the execution in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Interesting, it’s something that you can control. You could choose one account for the entire team (which is cheap with most solutions), or you could go for one chair for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We have begun to compare the first paid program contrary to the majority of the high tier programs to observe how the cost scales again. The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was great for testing. Free Chat Widget For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools – so we concentrated on how they work and function with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to answer to your users using a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade programs and feature with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those feature we did not need but might have to cover. We are glad to state we believe we have the best fit for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients who are searching for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. If you have a query or want to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Free Chat Widget For Website