Intro Free Chat Widget For Website
There is no reason live chat shouldn’t be simple. Free Chat Widget For Website
It’s about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small businesses provide instant answers and convert more prospects.
You are not likely to find anything crazy with this tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who want answers quickly.
So let us take a deeper look to the live chat platform to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the app is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a purchase within moments of communicating through the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real-time. So if someone is considering a pair of sneakers that you sell on your website, you understand precisely what to start talking about, and you even have the instruments for creating canned responses for certain parts of your site. Free Chat Widget For Website
The obvious beginning to this review is the actual chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (in which the talks come in real time ), but in addition, it allows you to see previous transcripts and which reps have spoken to a client before.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like prior to, during and after the dialog. Don’t hesitate to modify around colors, set triggers for when the chat box pops open and then configure the types that you need people to fill out before talking to you.
You have the chance to decide on the default option stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who’d love to handle live chats while on the go. By way of example, if you need to leave the workplace but still wish to give the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile programs. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who is on your site in real time. Your customer support is continually handled, since it works just like texting from the phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you will find for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice on how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you a good idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and on the web site for all programs. Free Chat Widget For Website
Pure Chat does not have a free trial. However, you do not need one at all, since the company offers a solid free plan you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats each month, per one day chat history and native mobile apps.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything from the former plan and service for ten consumers, five websites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read the following directions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big aid teams. Free Chat Widget For Website