Introduction Free Chat Widget For Your Website
Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Free Chat Widget For Your Website
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, available in the app’s sidebar — there territory each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, informing us about each of the people on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Free Chat Widget For Your Website
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you switch between the apps to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the level of your customer services.
Concerning the Plan, The whole site looks very nice and I can also say that UX does not lack in that section. There is 1 thing that confused me when I had been on the main websiteI clicked on the conversation window three days, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re searching for a standard live chat option, it actually does come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and providing other plans using a wider range of features To satisfy their future customers. Free Chat Widget For Your Website