Summary Free Chat Widget
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Free Chat Widget
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox section, accessible in the program’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their information this handy little attribute is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about each the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Free Chat Widget
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you change between the apps to answer. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer service.
Concerning the Plan, The entire site looks really nice and I may even say that UX doesn’t lack in that department. There is 1 thing that confused me when I was on the primary website, I clicked on the conversation window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re looking for a basic live chat option, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and supplying different plans with a wider range of features To meet their future clients. Free Chat Widget