Why Select Crisp? Free Chatbot For Website
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the perfect choice for your company and startup too. You may understand how to compare live chats and which metrics might be important for you too. Free Chatbot For Website
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the advantage. Our choice was apparent at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others together with a badly executed search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their first paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we really want to make contact with all of them. Unlimited contacts was what we were searching for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblok, we don’t wish to restrict the user to the use of this machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics people live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we want to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the whole group (which can be cheap with most solutions), or you could go for a single chair for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the very first paid plan against most of the high tier plans to see how the price scales again. The highest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was great for testing. Free Chatbot For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources – so we concentrated on how they operate and perform with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we compared the lower tier plans and feature together with the highest tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we did not need but might need to pay for. We are glad to say we believe we have the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients who are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that choice. In case you’ve got a query or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Free Chatbot For Website