Intro Free Customer Support Chat
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and using live chat which can be found on your own website is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Free Customer Support Chat
The Live chat program itself is much more involved than your normal customer. You will be able to see every one of the visitors that are on your site at any given time, in addition to their IP address, their referral origin, their regional time, operating system and a whole lot more. While some of the info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site that seems a little old fashioned. It seems like it is full of advertisements, but it is only a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your own Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving representatives. The other representative can follow-up the case and answer within minutes. It is useful when an agent does not possess the knowledge to address the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Free Customer Support Chat
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your website, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the best alternative or all the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info provides you an insight into what customers are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the program, you may discover there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and decide at the end of the free period if you would like to keep from there. Free Customer Support Chat