Overview Free Email Chat
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Free Email Chat
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox part, accessible from the app’s sidebar — there territory all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their information this handy little feature is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors section, telling us about all of the people on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Free Email Chat
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer service.
Concerning the Plan, The whole website looks very nice and that I can even say that UX doesn’t lack in that section. There is 1 thing that confused me though: when I had been on the main website, I clicked on the chat window three days, until I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re looking for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and providing other plans with a larger range of features To satisfy their future customers. Free Email Chat