Summary Free English Chat
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Free English Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many measures are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is quite neat. There is the Inbox section, available in the program’s sidebar — there land all the incoming requests from your customers. Then, we have a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can immediately check their information this handy little feature is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we have site visitors section, informing us about all the folks on our site.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Free English Chat
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, that’s the entire documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that track the quality of your customer services.
Concerning the design, The entire website looks really nice and that I may even say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main site I clicked on the conversation window three days, before I realized that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat option, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they provide, and I think They will be scaling and providing other programs using a larger range of attributes To satisfy their future clients. Free English Chat