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Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Free Generic Website Templates
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox section, accessible in the app’s sidebar — there territory each of the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can immediately check their data — this convenient little attribute is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we’ve website visitors department, informing us about each of the folks on our website.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, fast reply or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have just two strategies: one is quite basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Free Generic Website Templates
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages out of social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer services.
In terms of the Plan, The entire website looks really nice and I can also say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I had been on the main site , I clicked on the chat window three days, before I understood that I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I think They will be scaling and supplying other plans using a larger selection of features To satisfy their future customers. Free Generic Website Templates