Why Select Crisp? Free Help Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the right decision for your business and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Free Help Chat
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity and the pricing appears to outperform the benefit. So our choice was clear at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had this feature, some at higher price tags, others together with a badly implemented search feature, and so the history wasn’t accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we actually want to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the same way we do at Storyblokwe don’t want to limit the consumer to the use of this machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a good way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose one accounts for the entire group (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the first paid program against the majority of the high tier plans to observe how the price scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for testing. Free Help Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and function with Slack. We tested some of them and most are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we compared the lower grade plans and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but might need to cover. We are glad to say that we think we have the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. In case you have a query or want to inform us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Free Help Chat