Background Free Help Chat
There is no reason live chat shouldn’t be easy. Free Help Chat
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small businesses deliver instant replies and convert more prospects.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with customers who want answers fast.
So let’s take a deeper look into the live chat system to understand who it is best for and all of the attributes are impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a buy within moments of communication via the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time is dependent upon how well you can track your traffic. For instance, if you’re sitting on the Chat backend you have the capability to view which users are browsing your site in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you know precisely what to start speaking about, and you have the instruments for creating canned answers for certain components of your website. Free Help Chat
The obvious start to this review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything begins by showing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats arrive in real time ), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and after the conversation. Feel free to modify around colors, set triggers for when the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the chance to go with the default option stylings (which is nice,) but the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who would like to manage live chats while on the move. For instance, if you need to leave the office but still wish to provide the best support on the market, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the cellular programs. You’ve got settings for actually executing the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is constantly managed, since it functions like texting from your cell phone.
The coverage is just one of the strongest sections of Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you’ll find for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information about how to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and on the website for many plans. Free Help Chat
Pure Chat does not have a free trial. But you don’t want one at all, since the provider delivers a solid free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, a one day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything from the previous plan and service for ten users, five websites, an infinite chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep expenses down. In this article, we discuss with you some responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these directions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ inquiries from anyplace.
When deciding upon a live chat program, it’s important that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for companies with large support groups. Free Help Chat