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Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Free Html Shopping Cart Template
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little feature is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we’ve site visitors section, telling us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on your needs. Free Html Shopping Cart Template
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to switch between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time searching through your store on cellular, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer services.
In terms of the design, The whole website looks very nice and I can also say that UX does not lack in that section. There is one thing that confused me when I was on the primary websiteI clicked on the chat window three times, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a standard live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and supplying other plans using a larger selection of features To satisfy their future clients. Free Html Shopping Cart Template