Overview Free Html Templates For Online Shopping
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Free Html Templates For Online Shopping
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is that I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, available from the program’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you can see your current discussions. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Free Html Templates For Online Shopping
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer services.
Concerning the design, The entire website looks really nice and that I may even say that UX does not lack in that department. There’s one thing which confused me though: when I was on the primary site I clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a standard live chat solution, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they provide, and I think They will be scaling and supplying different plans with a larger range of features To meet their future clients. Free Html Templates For Online Shopping