Why choose Crisp? Free Instant Chat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your business and startup as well. You will understand how to compare live talks and that metrics could be important for you too. Free Instant Chat
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity and the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 days background, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tagsothers combined with a badly executed search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake once. We can not limit on the connections we create because we really want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do in Storyblok, we don’t wish to restrict the user to the use of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live talks offer. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we want to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose 1 accounts for the whole team (which can be cheap with the majority of options ), or you might go for one seat for each team member. Since we want to have this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid program against most of the high tier plans to observe the way the price scales . The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for testing. Free Instant Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier programs and attribute together with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we did not need but might have to pay for. We are glad to state that we believe we have the very best match for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you need to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients that are looking for a live discussion . We have updated to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you have a query or want to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Free Instant Chat