Summary Free Instant Mobile Chat
Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Free Instant Mobile Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is that I could see just how many steps are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, available from the program’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about all the folks on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Free Instant Mobile Chat
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer services.
In terms of the Plan, The entire website looks very nice and that I may even say that UX doesn’t lack in that section. There’s one thing that confused me though: when I was on the primary site I clicked on the chat window three days, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a basic live chat option, it actually does come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and supplying different programs using a wider selection of attributes To satisfy their future customers. Free Instant Mobile Chat