Intro Free Live Can
There’s no motive live chat should not be simple. Free Live Can
It is about connecting with your clients and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more leads.
You are not likely to find anything mad with this particular tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let’s take a deeper look to the live chat platform to know who it is best for and all of the attributes are most impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s generally favorable evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate because of its user-friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within moments of communication through the program. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their products without the use of phone calls.
Most Helpful Unfavorable User Review
A user who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may track your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real time. So if somebody is looking at a pair of shoes you sell on your website, you understand exactly what to begin speaking about, and you even have the tools for making canned responses for specific parts of your website. Free Live Can
The obvious beginning to this particular review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by revealing a chat box into the new visitor. If they’ve been to your website before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (where the chats come in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like prior to, during and following the conversation. Feel free to change about colors, set triggers for when the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d like to handle live chats while on the go. By way of example, if you have to leave the office but still wish to provide the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually executing the chats, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer service is constantly managed, since it works like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics with time. You can monitor your client satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. By way of example, a site is provided for reading about updates and tips, while the Guides page is full of advice on the best way to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you an notion about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email support in-app and on the website for all programs. Free Live Can
Pure Chat does not have a free trial. But you don’t want one at all, because the provider offers a solid free plan you could continue to use for as long as you would like. The paid programs are reasonably priced too, along with the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, one site, boundless chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 a month you receive everything out of the former plan and support for ten consumers, five websites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to receive all of the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may assist you in keeping down expenses. In this report, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
When deciding upon a live chat program, it’s essential that the software integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with big aid groups. Free Live Can