Why Select Crisp? Free Live Chat App For Website
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the right decision for your company and startup too. You will understand how to compare live talks and that metrics might be important for you also. Free Live Chat App For Website
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity and the pricing appears to outperform the advantage. Our decision was clear at that moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers combined with a badly executed search feature, and so the background wasn’t accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not limit on the connections we make because we actually want to make contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do in Storyblok, we don’t want to restrict the consumer to the use of the system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a good method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we also hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Intriguing, it is something you can control. You could choose one account for the whole team (which can be cheap with the majority of solutions), or you could go for a single chair for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We’ve begun to compare the very first paid plan against most of the high tier programs to see how the price scales . The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 representatives, which was excellent for analyzing. Free Live Chat App For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our tools – so we focused on how they work and function with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower grade programs and feature with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those attribute we didn’t need but would need to cover. We are glad to state that we believe we got the very best match for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers that are looking for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a query or want to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Free Live Chat App For Website