Why Select Crisp? Free Live Chat Application For Website
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right choice for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you too. Free Live Chat Application For Website
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity and the pricing appears to outperform the advantage. Our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tags, others together with a badly executed search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we make because we actually want to earn contact with them all. Unlimited contacts was what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do at Storyblok, we don’t want to restrict the user to the use of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a good method to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live talks offer. In all honesty, we’re not sending many emails, because we hate spam on the side. So we want to send specific emails to particular target groups and : we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Intriguing, it is something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you could go for one chair for every team member. Since we like to have this personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We have started to compare the very first paid program against the majority of the high tier plans to see the way the price scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for testing. Free Live Chat Application For Website
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we focused on how they operate and function together with Slack. We tested some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier plans and feature together with the maximum tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but might need to cover. We are glad to say we think we have the best match for us, perhaps it will fit as well for you. We saw that the list of 8 facets above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients that are looking for a live discussion . We have updated to the Crisp endless plan a while ago, and are glad we made that choice. If you have a query or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Free Live Chat Application For Website