Why Select Crisp? Free Live Chat
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect decision for your business and startup too. You will understand how to compare live chats and which metrics might be important for you too. Free Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our choice was apparent at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we tried had this attribute, some at higher price tagsothers together with a badly implemented search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we create because we really wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do at Storyblok, we don’t wish to limit the user to the use of the machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we tested and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics those live chats offer. In all honesty, we are not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Interesting, it’s something that you can control. You could choose one accounts for the whole team (which is cheap with the majority of options ), or you might go for one seat for each team member. Since we want to get that personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan against most of the high tier plans to see the way the price scales again. The greatest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Free Live Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools – so we focused on how they operate and perform with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your customers. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and attribute with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”end” and those attribute we did not need but would have to pay for. We’re pleased to say that we believe we got the very best fit for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And companies all over the world. We could have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all customers who are searching for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a query or want to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Free Live Chat