Intro Free Live Chat For Website
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable aspects of this particular tool, and using live chat available on your own website is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Free Live Chat For Website
The Live chat app is a great deal more involved than your average customer. You’ll have the ability to see each of those visitors that are on your website at any particular time, in addition to their IP address, their own referral source, their local time, working system and much more. Though some of this information will be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that looks somewhat old fashioned. It looks like it is full of ads, but it is only a website edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing chats involving agents. Another representative can follow-up the case and answer within seconds. It is useful when an agent does not possess the knowledge to solve the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Free Live Chat For Website
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might have no impact on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is the ideal alternative or all of the plans. They provide 3 plans — small company with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the application, you might find there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and service that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from there. Free Live Chat For Website