Summary Free Live Chat For Website Visitors
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Free Live Chat For Website Visitors
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible in the program’s sidebar — there land each of the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information — this convenient little attribute is put on the correct and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Free Live Chat For Website Visitors
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the entire documentation developers can utilize if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which monitor the quality of your customer service.
Concerning the Plan, The whole site looks very nice and I may also say that UX does not lack in that section. There’s 1 thing that confused me when I had been on the main site I clicked on the chat window three days, before I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat option, it actually will come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I believe They’ll be scaling and providing different plans with a wider range of features To satisfy their future clients. Free Live Chat For Website Visitors