Intro Free Live Chat Help
There’s no reason live chat should not be simple. Free Live Chat Help
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more prospects.
You are not going to find anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat platform to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and determined that it has normally positive evaluations. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user friendly interface. They also like the way the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were in a position to convince customers to commit to a purchase within moments of communication via the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He explained that this makes it hard to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your traffic. For instance, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real time. So if somebody is looking at a pair of shoes you sell on your website, you know precisely what to begin speaking about, and you have the tools for making canned responses for certain components of your website. Free Live Chat Help
The obvious start to this review is the true chat interface. Does it feel usable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees all the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and following the conversation. Feel free to modify around colors, set causes for when the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would love to handle live chats while on the move. By way of instance, if you need to leave the workplace but still want to give the best support on the market, you won’t have to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer service is constantly handled, as it works just like texting from the cell phone.
The coverage is one of the strongest parts of Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is full of advice about how to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also offer email service in-app and about the web site for many programs. Free Live Chat Help
Pure Chat doesn’t have a free trial. But you do not want one at all, because the company offers a strong free plan you can continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you get support for one user, one website, boundless chats per month, per one day chat history and native cellular programs.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything from the previous plan and support for ten users, five websites, an infinite chat history and also the capacity to remove the Chat branding.
We enjoy the Free plan for people just testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all of the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can help you keep expenses down. In this article, we discuss with you some answers from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
When deciding upon a live chat software, it is essential that the software integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a few products and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large support teams. Free Live Chat Help