Why Select Crisp? Free Live Chat Integration In Website
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right decision for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Free Live Chat Integration In Website
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we tried had that attribute, a few at higher price tags, others combined with a poorly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake already once. We can not limit on the connections we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblokwe do not wish to restrict the user to the usage of this system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we tested and mainly available in the first paid plan.
Possibility to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send pertinent content according to some metrics people live chats offer. To be honest, we are not sending many emails, because we hate spam on our side. Therefore we like to send specific emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is rather Intriguing, it is something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of solutions), or you might go for a single seat for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have started to compare the first paid plan against most of the high tier programs to observe the way the cost scales again. The highest prices we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Free Live Chat Integration In Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We do not actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and feature with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those feature we didn’t need but might need to pay for. We are pleased to state that we think we have the very best fit for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all customers that are looking for a live discussion themselves. We have updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. If you’ve got a query or wish to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Free Live Chat Integration In Website