Overview Free Live Chat Integration In Website
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable facets of this particular tool, and using live chat available on your site is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Free Live Chat Integration In Website
The Live chat program is much more involved than your average customer. You’ll have the ability to observe each of those visitors that are on your site at any particular time, as well as their IP address, their own referral source, their regional time, operating system and much more. While some of this info is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a website that looks somewhat old fashioned. It looks like it is packed with ads, but it’s only a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving agents. Another representative can follow the situation and reply within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Free Live Chat Integration In Website
Provide Support Cons
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your website, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal alternative or all of the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight in what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you may discover there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Free Live Chat Integration In Website