Introduction Free Live Chat Lines
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are many customizable facets of this tool, and having live chat which can be found on your website is a procedure which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Free Live Chat Lines
The Live chat program itself is a great deal more involved than your normal client. You’ll have the ability to observe each of the visitors which are on your site at any particular time, as well as their IP address, their referral source, their regional time, operating system and much more. Though some of this info will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site that looks somewhat old fashioned. It looks like it is packed with advertisements, but it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between representatives. Another agent can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Free Live Chat Lines
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the belief that everything there does not have any character as well. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info gives you an insight into what clients are looking for. You have a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the program, you might find there what you need to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (out of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from there. Free Live Chat Lines