Why Select Crisp? Free Live Chat Now
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics could be significant for you too. Free Live Chat Now
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we tried had that attribute, some at higher price tagsothers together with a badly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we create because we really wish to make contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblokwe don’t want to restrict the consumer to the use of the machine (eg. Content entries or contacts), we would like to scale as their team scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all options we tested and largely available in the first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send relevant content according to some metrics people live chats offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker chairs is rather Intriguing, it’s something you can control. You could choose one account for the whole group (which is cheap with most solutions), or you might go for one chair for each team member. Since we want to get that personal approach to our clients the idea of using one accounts for the entire team was dropped instantly. We’ve begun to compare the first paid program contrary to most of the high tier plans to observe how the price scales . The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Free Live Chat Now
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources – so we focused on how they work and function with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower tier programs and feature together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those feature we didn’t need but would need to cover. We’re pleased to say that we think we got the best match for us, perhaps it will fit as well for you. We found the list of 8 aspects above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are searching for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are glad that we made that decision. In case you’ve got a query or want to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Free Live Chat Now