Background Free Live Chat Now
There’s no reason live chat should not be simple. Free Live Chat Now
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small businesses provide instant replies and convert more leads.
You’re not likely to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers fast.
So let us have a deeper look to the live chat platform to know who it’s best for and all of the attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has normally favorable evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within moments of communication via the program. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. By way of example, if you are sitting on the Chat backend you’ve got the capability to view which users are surfing your site in real-time. So if somebody is considering a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you have the instruments for creating canned responses for certain components of your site. Free Live Chat Now
The obvious beginning to this review is the actual chat interface. Does this feel usable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are available for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and then configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to handle live chats while on the go. For example, if you have to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular programs. You have settings for actually carrying out the talks, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real time. Your customer service is continually handled, as it functions like texting from your phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you will discover for live chat. By way of example, a site is provided for studying about updates and suggestions, while the Guides page is full of information about the best way best to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email support in-app and about the website for all programs. Free Live Chat Now
Pure Chat does not have a free trial. However, you don’t need one at all, since the provider delivers a strong free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of characteristics that you don’t get together with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 site, unlimited chats each month, a 1 day chat history and native cellular apps.
Starter — For $20 per month you receive support for two users, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and service for ten users, five sites, an unlimited chat history and the ability to remove the Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you need to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep down expenses. In this article, we share with you some answers from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not satisfied with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it’s essential that the software integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with large support teams. Free Live Chat Now