Why choose Crisp? Free Live Chat On Website Software
In this article I’ll cover our Experience with Crisp, why we switched, and how it is possible to make the perfect choice for your company and startup too. You may know how to compare live chats and which metrics could be important for you also. Free Live Chat On Website Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing seems to outperform the advantage. So our decision was clear at that moment: we had to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tags, others combined with a badly executed search feature, and so the background was not available. With Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do at Storyblok, we don’t wish to restrict the consumer to the use of this machine (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we like to send certain mails to particular target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Interesting, it’s something that you can control. You could choose one accounts for the entire team (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the whole group was dropped immediately. We have begun to compare the first paid program against the majority of the high tier programs to observe the way the price scales . The highest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was great for analyzing. Free Live Chat On Website Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and perform with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. That is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we compared the lower tier programs and attribute with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but might need to pay for. We are glad to state we believe we got the best match for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all of clients that are looking for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you have a question or want to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Free Live Chat On Website Software