Why Select Crisp? Free Live Chat Plugin For Website
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup as well. You will know how to compare live talks and that metrics might be important for you also. Free Live Chat Plugin For Website
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity and the pricing seems to outperform the advantage. Our decision was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers together with a badly executed search feature, therefore the background was not available. With Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do in Storyblokwe do not want to restrict the user to the use of this system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we tested and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats offer. To be honest, we’re not sending many emails, because we also hate spam on our side. So we like to send certain emails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is kinda Intriguing, it’s something that you can control. You could choose one account for the entire group (which can be cheap with most solutions), or you might go for a single chair for every team member. Since we want to get this personal approach to our customers the notion of using one account for the whole team was dropped immediately. We have started to compare the very first paid program contrary to the majority of the high tier plans to see how the cost scales . The greatest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was great for testing. Free Live Chat Plugin For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they operate and function with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade plans and attribute together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”end” and those feature we did not need but would have to cover. We’re glad to say we believe we have the best match for us, perhaps it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to find your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all clients who are searching for a live discussion . We’ve upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you have a question or want to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us with Crisp! Free Live Chat Plugin For Website