Introduction Free Live Chat Plugin For Website
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Free Live Chat Plugin For Website
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox section, available from the program’s sidebar — there land each of the incoming requests from the clients. Then, we have a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is put on the right and it’s useful when targeting your customers’ needs. What’s more, below we’ve website visitors section, telling us about each the people on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Free Live Chat Plugin For Website
A nice addition that they Offer is that which they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
In terms of the Plan, The whole website looks very nice and I can even say that UX doesn’t lack in that department. There is 1 thing which confused me when I was on the primary websiteI clicked on the chat window three times, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat option, it actually does come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They’ll be scaling and supplying other programs using a larger range of features To meet their future clients. Free Live Chat Plugin For Website