Summary Free Live Chat Plugin
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Free Live Chat Plugin
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see just how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox section, accessible in the program’s sidebar — there land all of the incoming requests from the clients. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information this handy little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors department, informing us about each of the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the little pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have only two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Free Live Chat Plugin
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the level of your customer service.
In terms of the Plan, The entire website looks really nice and that I may even say that UX doesn’t lack in that section. There is 1 thing which confused me though: when I was on the main websiteI clicked on the chat window three times, before I realized I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They’ll be scaling and supplying other plans with a larger selection of attributes To satisfy their future customers. Free Live Chat Plugin