Introduction Free Live Chat
There’s no reason live chat should not be easy. Free Live Chat
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses deliver instant answers and convert more leads.
You’re not likely to find anything mad with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat platform to understand who it’s best for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive ratings. We also shared its own accessible pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is simple to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were in a position to persuade customers to commit to a purchase within minutes of communication via the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you may monitor your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real time. So if somebody is considering a pair of sneakers that you sell on your site, you understand exactly what to start talking about, and you even have the instruments for creating canned answers for certain components of your site. Free Live Chat
The obvious start to this particular review is the true chat interface. Does it feel usable for both beginners and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the talks arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box looks like prior to, during and following the dialog. Don’t hesitate to change about colors, set causes for as soon as the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d like to manage live chats while on the go. By way of instance, if you need to leave the office but still wish to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the cellular programs. You have settings for actually executing the talks, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real-time. Your customer service is continually handled, as it functions like texting from your cell phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is full of information about how to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page offers you a good idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email support in-app and about the web site for all plans. Free Live Chat
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the company delivers a strong free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for one user, one website, unlimited chats each month, per one day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and support for ten users, five websites, an infinite chat history and also the capacity to remove the Chat branding.
We like the Free program for individuals just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not satisfied with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
When choosing a live chat program, it’s important that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big support teams. Free Live Chat