Why choose Crisp? Free Live Chat Rooms
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect choice for your business and startup too. You may know how to compare live talks and that metrics could be important for you too. Free Live Chat Rooms
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had that feature, a few at higher price tags, others together with a poorly implemented search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the contacts we create because we really want to earn contact with them all. Unlimited contacts was what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblok, we don’t wish to limit the consumer to the usage of this system (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live talks offer. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we want to send certain mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Interesting, it is something you can control. You could choose one accounts for the entire group (which can be cheap with most options ), or you might go for one chair for each team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We have begun to compare the first paid plan against the majority of the high tier programs to see how the price scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Additionally, their free plan permitted 2 agents, which was great for testing. Free Live Chat Rooms
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our resources – so we concentrated on how they operate and perform with Slack. We analyzed some of these and many are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your customers. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and attribute together with the maximum tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those attribute we did not need but would need to cover. We are glad to say that we believe we have the very best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you have a question or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Free Live Chat Rooms