Overview Free Live Chat Script
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable facets of this tool, and having live chat available on your own website is a procedure that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Free Live Chat Script
The Live chat program is much more involved than your average client. You’ll have the ability to observe each of those visitors which are on your website at any particular time, as well as their IP address, their own referral origin, their regional time, working system and much more. While some of this info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a site which looks a little old fashioned. It looks like it’s full of advertisements, except it’s just a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving representatives. Another agent can follow-up the case and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Free Live Chat Script
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any personality too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might have no impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal alternative or each of the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight in what customers are searching for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may find there what you need to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (outside of further operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period if you would like to continue from that point. Free Live Chat Script