Summary Free Live Chat Service
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Free Live Chat Service
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, accessible from the app’s sidebar — there land all of the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to see your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this convenient little attribute is put on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about all the folks on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user authors to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Free Live Chat Service
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors could leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is convenient for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the industry only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that monitor the level of your customer service.
In terms of the design, The entire site looks really nice and that I may also say that UX does not lack in that section. There is 1 thing that confused me when I was on the primary website, I clicked on the conversation window three times, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who are looking for a basic live chat solution, it truly will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they’re really good in what they provide, and I believe They will be scaling and providing different plans using a larger selection of attributes To meet their future clients. Free Live Chat Service