Why choose Crisp? Free Live Chat Software 2015
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics could be significant for you also. Free Live Chat Software 2015
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our decision was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live talks we tried had this feature, some at higher price tagsothers together with a badly implemented search feature, and so the history wasn’t available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake once. We can’t limit on the connections we create because we actually want to earn contact with all of them. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblokwe don’t wish to limit the consumer to the usage of the machine (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live talks offer. In all honesty, we are not sending many emails, because we also hate spam on the side. Therefore we like to send specific emails to specific target groups and again: we really like the implementation in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire team (which is cheap with most solutions), or you could go for one seat for every team member. Since we like to get that personal approach to our customers the idea of using one account for the whole team was dropped instantly. We have started to compare the first paid program contrary to most of the high tier plans to see the way the price scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Free Live Chat Software 2015
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function together with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade programs and feature with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we did not need but might have to cover. We’re glad to state that we believe we have the very best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all clients who are looking for a live discussion . We’ve upgraded to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a query or want to tell us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Free Live Chat Software 2015